Large volume sellers are rated over the last three months and smaller sellers are rated over the last year. There is no way to avoid a defect. It's been given. And now the only way to remove the defect is for the case to be escalated and eBay finds in the seller's favor. That is not going to happen unless the return was for an item that was for parts or not working or the buyer altered the item or the case was opened past 30 days.
And looky here, had you and the seller been handling the return outside of eBay and she refunded the payment through PayPal she would STILL get a defect. Doing so helps safeguard both you and your buyer by giving eBay visibility into the transaction in the event that we need to step in and help. Seller is blowing hot air. We are sellers. Get your refund and the case will close automatically. If you close the case before the refund is made, the case is closed.
Can't be reopened and you lose. Please report the seller. We sellers have a hard enough time without other sellers playing games like this. Please allow my case to be closed so that the seller may refund my entire amount without penalty. Do not do that. Once you close your case, you'll likely never see your refund. You will not be able to re-open it. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for. Show only Search instead for. Did you mean:. Go to solution. My questions are: 1 Do they really get penalised? Thanks in advance. These kinds of situations demand a faster reaction and a quick solution. Another reason to open a case is when you need to cancel a transaction.
All of these reasons are enough to open a case on eBay. First of all, you need to make sure that the case is over. As an eBay buyer, you need to keep in mind that after you close a case on eBay, you cannot restore it. Another thing is with sellers. Also, it has to be at least four days since you opened it. In order to close a case on eBay go to eBay and sign in. If a case remains unresolved, it will also close the case and relist the item for you. This removes the risk of forgetting to close a case and losing out on credits.
This handy tool is only available to sellers using electronic payments. Knowing how to handle unpaid item cases is essential knowledge for eBay sellers. But they can also take further steps to improve the situation — and even to reduce the chances of non-payment happening at all.
When a case is closed without payment, you can try to secure a quick sale by sending out a second chance offer to other item bidders. In this case, eBay may also credit your account with a refund for the original listing fee. If you find unpaid items are becoming a frequent occurrence, maybe you should only accept immediate payment. Blocking bids from customers with a record of non-payment can help stop it from happening to you.
Unfortunately, unpaid item are part and parcel of being a seller on eBay. When it does crop up, think about how you can mitigate the downsides that come with non-payment while also maintaining a great customer experience. Try eDesk for free. In eBay , Marketplace 5 min read.
Here are the steps you need to take to open an eBay unpaid item case and recover your fees. What to know before opening an eBay unpaid item case Beyond chasing payments, an eBay unpaid item case aims to protect sellers from loss of fees and negative feedback.
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