There are no clear rules about who is responsible when a courier leaves a package outside of the home and it is stolen. Under the Consumer Rights Act, goods should be delivered within 30 days unless a different time period is agreed. You won't have much grounds for complaint if the estimated delivery period is five days, and you complain on the fifth day of not receiving your package.
However, if the estimated delivery period is two days and two weeks have gone by, and you still haven't received your order, you could argue that a reasonable time had passed. If your package is late and you paid for express or next-day delivery, or for a package to arrive on a specific day, then you should ask for a refund on the charge for the delivery. If there was no specific delivery date, as long as the parcel arrives within 30 days then it isn't classified as late so you can't get a refund on the delivery charge.
We pay for your stories! Do you have a story for The Sun Online news team? Email us at tips the-sun. Hermes is committed to good business ethics and corporate social responsibility CSR. This includes the strict prohibition of child labour, modern slavery and human trafficking.
Hermes has strong sustainability credentials. It has held the ISO certification for 19 years the international environmental standard that mandates continual improvement. It has also invested heavily in electric and low-emission vehicles. Hermes enjoys considerable success as a UK shipping provider.
Here are some of the main reasons to choose Hermes as your shipping provider. Hermes is the largest shipping provider in the UK. The company has excellent reach delivering to over countries from the UK. Hermes controls costs by employing non-professional couriers who use their own vehicles. Hermes deliver parcels in the UK within two to five days with delivery times depending on which service you choose. Customers can choose from having a parcel collected from their door or dropping off at an official Hermes ParcelShop, which offers good flexibility to both businesses and their customers.
There are 4, Hermes ParcelShops nationwide, most of which are situated on high streets or places designed to be convenient to the customer.
They also offer free parking. Customers can make extra savings by taking parcels to the ParcelShop drop off points, or to one of Hermes Lockers. Businesses can link their eBay, Amazon, Volo, Linnworks, Zensotres and Shopify accounts with Hermes which is a good service for e-commerce retailers who send a lot of parcels as it can save time and money. Prices for deliveries are available within seconds from the Hermes website.
Customers can easily track packages using the Hermes website or app. The 16 digit tracking codes can be shared with the customer so they can keep an eye on the progress of their shipment. These standards are for quality management, environmental management and occupational health and safety management systems respectively. Hermes has a good reputation as a UK shipping provider.
They focus on providing the flexible and cost-effective services that e-commerce businesses need. This makes Hermes a good choice for UK e-commerce businesses and retailers. Hermes offers three choices for sending parcels in the UK. Hermes ParcelShops is a perfect service for people who are out during the day. Using the ParcelShop is cheaper than using a Hermes Courier service. Hermes ParcelShops are open longer hours than Post Offices. This gives customers excellent flexibility for the time they want to drop off.
ParcelShops are open seven days a week. Every ParcelShops offers free parking. Hermes has 4, ParcelShops around the UK. They are conveniently situated on high streets or local business parks.
You can also collect shipments from the Hermes ParcelShops. Need to print a label? This can be done in the majority of the ParcelShops. Over of ParcelShops offer a free printing facility or you can use the Hermes app in the store. You can print labels by requesting a unique QR code on the Hermes website then simply scan the device at the ParcelShop to print the label and complete your drop off. Hermes Lockers are a convenient method for dropping off your shipments.
Using Hermes Lockers is cheaper than using a Hermes Courier service. This gives you peace of mind and protects your shipments. Hermes offers more than locker facilities throughout the UK. Lockers vary in sizes. The largest measures an impressive 66cm x 41cm x 38cm.
As with all Hermes shipping from the UK, the entire journey is trackable. Hermes partners with more than 18, independent courier drivers worldwide. The drivers use their own vehicles which helps Hermes keep their costs down. Hermes couriers can do door to door collections or deliveries from any commercial or residential UK address.
They can also collect from a nominated safe place. To book a Hermes courier, simply enter your details on the website. You can book a collection up to seven days in advance. The earliest you can book it is the following day. Next day collection requires you booking the courier before 10 pm.
Couriers can pick up between 8 am and 8 pm. Customers are advised of a 2-hour time slot when they can expect pick up. The Hermes UK Economy shipping service is a domestic courier collection service.
Hermes UK Economy ships within three days. The maximum length for parcels on Hermes UK Economy is cm and the maximum weight is 15kg.
Delivery is tracked throughout the entire journey, giving you and your customers peace of mind. Important note: The Hermes UK Economy shipping service does not automatically come with a signature collection service. You can opt-in to this service by adding an extra 80p onto your invoice.
Hermes ParcelShop delivery service is a great option for people who want a convenient, low-cost service. Simply drop off the parcel at one of the ParcelShops across the UK.
It is important to note that transit times start when the shipment has been collected from the ParcelShop. If the driver has already made a collection on this day, your parcel will start its journey the following day. This is a courier collection service. The maximum length for sending parcels with Hermes UK Economy is cm. The maximum weight for parcels travelling on the Hermes UK Economy service is 15kg.
Delivery is tracked throughout the entire journey. Important note: If you want to have your parcels signed for, you need to pay 80p extra. The main difference is your parcels will arrive in around one working day. This is not a guaranteed service. However, it is the fastest ParcelShop service. The same weight and length requirements apply. You can also track the parcel from door to door. If you want a signature on arrival, you need to pay 80p extra. Important note: Transit time begins once the parcel has been collected from the store and parcels must be dropped off by 12 noon for the ParcelShop Next Day delivery service.
Parcels received after noon will be processed the following working day. This service is great for vendors who send large packages from the UK. Hermes Light and Large delivery service can accept packages up to 30kg in weight and cm in length. Hermes Light and Large is a collection service.
It is only available in the UK. As with other Hermes UK delivery services, you can track the whole journey. The package may be left unattended at its destination. Delivery is expected within three days. Parcels up to 15kg in weight are accepted. Parcels up to cm in length are accepted. Hermes NI Economy is a courier collection service.
The whole journey is trackable. Hermes understands the need for UK e-commerce businesses to ship their goods with a reliable and flexible international shipping provider. Their international shipping services are as simple and straightforward as their UK shipping services.
Hermes offers the following international shipping services from the UK. You can send a parcel with Hermes internationally from the UK by courier. Delivery takes between three and seven days. Simply head to the Hermes website to get a quote. Make sure you have the dimensions of your package s close to hand. Unfortunately the front door is someones house, not her workplace. She works in a GP surgery, it has a directional sign at each end of the street, a surgery name sign and an NHS sign mounted on posts in the flower bed area, a wall mounted sign and a a sign etched into the glass in the front door.
They have always been good for me, I send my ebay parcels with them too as they are far cheaper than RM and so far, more reliable. Parcel Force seem to be bloody incompetent though. Bloodty thing was doing laps of the midlands. This must depend on the driver. My local Hermes lady is great, much better than a lot of the big companies. Parcel received ahead of time no complaints. As an observation both CRC and Wiggle are now using cheaper unmarked boxes that crush easily in transit.
The old lad who does Hermes around here is great; always tries to circle around and redeliver if he misses us. DPD around here are utterly terrible. Not only do they not try that hard to deliver, the standards of driving they employ around the local primary school are nothing shy of dangerous.
Our local Hermes guy is an absolute joke. We have a neighborhood Facebook page. Proper DPD red logo is the gold standard of couriers and hard to beat. Never had a problem with either here, but then most couriers are decent here.
I understand that people want to avoid certain couriers though. Our Parcel Force guy is terrible. I had a text last week from PF saying I had a sailed delivery because no one was in…I was working from home in the kitchen which is next to the front door. The My Herpes lady is a bit useless.
I asked her to leave a parcel in the shed last week. Instead it was lobbed over the garden gate and landed by the bins. Hermes are usually OK here too. Few big retailers are tied in to any one courier, it keeps costs down and if they get too many complaints they can flip over very quickly. This topic has 41 replies, 35 voices, and was last updated 1 year ago by Flaperon.
Viewing 40 posts - 1 through 40 of 42 total. Flaperon Free Member. Posted 1 year ago. Drac Full Member. Zero hassle ever. I will not touch any company that use hermes or yodel — not just for their crap deliveries but also their unethical employment practices Posted 1 year ago. Our local depot have doubled down on that and only open 9am — 1pm. The little scamps. By contrast, local Hermes lady leaves it in a safe place and we have zero problems.
Cougar Full Member. Can we add Yodel to your shitlist?
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